Would Not Be Paid To Endure This Customer Experience

Every level of the customer service hierarchy has made it clear to this customer that they intend to make no effort to verify listings, nor make right on any consequences to the customer therefrom.

Even when a listing is evidently misrepresented both by what is written, as well as by its photos, and even provides little to no tangible security and privacy, evidence of any of this is ignored at every level. Through trying to resolve this from the bottom up, it was made apparent that there will be no consequence for a host to list falsely, behave unprofessionally, and attempt to bait and switch customers.

This customer felt punished for trying to be polite to both the property owners as well as Booking.com and not reversing the payment themselves. Would not be paid to go through this again.

If you have no choice but to use this platform, it would be wise to err on the side of the negative reviews of any listing. Also expect a non-lockable interleading door next to the bed that you'll find out about when its too late to cancel your booking.