worst service excuses not to refund

I’m very disappointed with Booking.com. I was charged twice for the same booking after my first payment declined and then went through. I immediately contacted them and was promised a refund, but it’s been nothing but excuses since then.

Now they’re claiming the second payment is linked to another booking made with a different email address, which is completely false. I only used one email for all my bookings and payments.

Their customer service keeps saying they’re investigating, but no one is resolving the issue. I’ve lost confidence in Booking.com’s reliability and transparency. I just want my refund for the duplicate payment!