Worst service ever

Dear potential customer/victim

Please be warned before using this company's services because earlier today, at approximately 11:08 I made a car reservation with booking number *** and was billed a total of R2427.81 to confirm my booking. It was only after receipt of my voucher that I was instructed to make a holding fee payment of R9700 for the car.

I tried to cancel the booking because the required R9700 goes beyond my budget, and had I known before hand that it would require such an exorbitant amount, then I wouldn't have proceeded with the booking, but this revelation is only made known after the payment is process.

I then tried to contact the company and was put on hold for 16 min and 13 sec without a response. I called back and was again holding the line for 23 min and 13 sec only to be told that I should go to the website and lodge a dispute of which I did. This is where it gets interesting because the website option to lodge a dispute does not cater for clients like myself, unless if you have a property registered with them because your request will not go through if you do not have a property ID with them.

So I called them again to inquire on what to do if I do not have their required property ID and the lady said she would launch the dispute for me then she just dropped the phone on me, this after I was put on hold for 9 min and 44 sec. I called back and this time after holding for 13 min and 12 sec only to be told that I have to wait for the return date to pass before I could launch a dispute.

The most frustrating part about this whole thing is that I had to deal with Chinese ladies whom did not understand a single thing I was saying and the worse part is that they don't even have an email address where you can send your enquiry to o=for assistance so you're with the Chinese ladies whom seem more confused than you are as the client trying to get help.

My advise, spare your sanity and rather use any other alternative service than this one because here, you'll only be putting yourself through endless stress and then you have to deal with people who will not help and call centre agents that don't understand a single thing you're saying