WORST SERVICE : CANCELLATION FEES

I WILL NOT RECOMMEND ANYONE TO MAKE FLIGHT BOOKINGS VIA BOOKING.COM, THE WORST SERVICE IF YOU NEED TO CANCEL.

Referring to: Bookings.com Customer reference; *** Flight booking ***

X2 Business class flights booked via Bookings.com Depart: 5 April 2023 - CT- Dubai - New York Return: 12 April 2023 - New York - Dubai - CT

Urgently looking for a proper breakdown of all costs involved should we want to cancel the return flights to New York. We are aware of the R3500 per passenger penalty fee, but we need clarification on the non-refundable airport taxes (grand total cancellation fee). We can't proceed with the cancellation without visibility of the costs (what if the costs are extremely high).

Bookings.com says they do not have the non-refundable taxes information from the airlines and says we need to get that information directly from the airline.

Emirates says they cannot assist with airport taxes because the tickets were booked via Booking.com and Booking.com is a third party, third parties have separate agreements with the airlines and customer service does not have access to that information.

Emirates and bookings.com keep referring to one another and it is getting ridiculous now!

Furthermore, bookings.com says that the airline (Emirates) gives them the breakdown of the non-refundable airport taxes after the cancellation is sent through to the airline so SURELY bookings.com MUST be able to contact the airline to request this information you can't just throw your hands in the air and say you can not assist, this is vital information that's needed in order to make a decision on the cancelation. The booking was made via booking.com and they must be able to get the information.

So far booking.com have not been willing to be of any assistance to get the information! But they are quick to assist to make the bookings.

SHOCKING!