Worst customer service

Worthless customer service, booked accommodation in Hout Bay that was removed from booking.com after we made our reservation worth R12000. Then we get a call telling us we can book a new place. Tried doing it but there is no credit on our booking.com account. Now I have to wait 12 days for a refund because they cannot transfer the funds to a new venue it has to be refunded, asked if they cannot just transfer it, no it is not an option. I do not have another R12000 to spend while I wait in die middle of the month for a refund to show at some point and if there is no more venues available in Hout Bay, their solution is purely to find a different place we can go to that is in an area close by even if it is not exactly where we want to be.

Will never use booking.com again.