Worst booking platform to use

Its one of the worst booking platform you can use. If you want trouble/hassle in your life this is the platform that will give you trouble 9 out of 10 times. How do I know this, I am in the hospitality industry and I have more problems sorting out booking.com mistakes then doing my other work. If something went wrong with a booking.com booking then I can prepare myself for about 6 hours and many many phone calls to sort this out and booking.com just does not care.

When it comes to booking.com to sort out a problem they just lift their shoulders but when they want their percentage cut in a booking they in the front row.

To get hold of a booking.com agent if your booking is in trouble, you very lucky to get somewhere in the first 5 calls and if that number works.

Booking,com agents say one thing and when you call again a totally different person assists you, does not know the persons who assisted you before when you give a name and once again says something totally different regarding your problem. like they cancelled a booking made in advance for 11 months, request enquiry ...no your booking is not cancelled all is in order, you receive confirmation from the place you booked your booking has been cancelled with proof of email from booking.com, but when you follow up the next person says something different.

If they messed up with a booking and you trying to sort it out they just tell you we have notified you several times via email and due to no response they cancelled the booking, but with no emails received and they cannot forward the proof of emails sent, they just tell you sorry, what is done is done.

This is one of the worst platforms to go thru or to use.