Worse Experience

WORSE experience EVER! I booked a holiday at the start of February and made payment. post doing this we booked our flights as our accommodation was sorted on Booking.com. However one day before we check in, we was informed that our accommodation was cancelled. I was shocked, I called Booking.com and was on the call for over an hour, they said they would return my money but it takes 14 working days, they then said I must booked another accommodation and pay with my own money, they were only willing to pay me R653 extra for me to book another accommodation. They then said the R653 would be as 'Credit' and not money, the credit I can use for another trip, this is utter nonsense! I had to use Airbnb and booked my accommodation that costed me over R1000 more, as we are aware making bookings just before you check in date would be expensive