Withheld Payouts, Poor Communication, and Zero Accountability

Extremely disappointed with Booking.com and the way they treat their partners. After years of using the platform, I’m once again dealing with withheld payouts, unclear charges, and generic responses instead of actual assistance.

I was informed that I would only be charged the difference for a guest relocation, yet Booking.com is withholding my payout from another reservation entirely. What makes this even more frustrating is that the reservation was supposedly cancelled “free of charge,” but somehow I’m still being held liable for the full accommodation cost.

Customer support keeps marking the case as “closed” without properly addressing the issue or explaining where my money is. For a company that relies heavily on hosts and partners, the lack of transparency and accountability is shocking.

Partners deserve clear communication, fair treatment, and timely payouts. This experience has been nothing short of exhausting.