Western Cape review ****med by booking . com

PURCHASED DATE: 28 September 2023 DATE PROBLEM REPORTED: 28 September 2023 NATURE OF COMPLAINT: Cancellation (Agreements) PRODUCT PURCHASED CASH / ACCOUNT? Online ACCOUNT NUMBER: SHORT DISCRIPTION OF COMPLAINT: Dear CEO Please address the following issues A request for a full refund is in order to Mr R Govender { *** } for the booking made on the 28 September 2023 to the 01 October 2023. also please find attached the photo of this disgusting accommodation' This was misleading and extremely disrespectful to the consumer WHICH will lead to the reporting to the CONSUMER PROTECTION ACT 68 OF 2008 Kindly Respond accordingly Regards Rebecca ***

Details of steps taken to resolve the complaint: via SMS on the 28 September 2023 What outcome proposed for this complaint? Reimbur*****t of the full amount