Wampex Guest house

I am utterly disgusted and appalled by the service I have received from Booking.com. I have been a loyal customer for many years, yet this experience has been nothing short of unacceptable. I followed all required protocols and procedures and submitted a cancellation request immediately upon arriving at the guesthouse due to the unacceptable condition of the property. To date, neither Booking.com nor the guesthouse owner (Peter) has taken any meaningful action to resolve this matter. I have sent numerous messages and provided screenshots clearly showing that I have been in continuous contact with the owner. It is evident that the owner is fully aware that his guesthouse is not up to standard, as confirmed by the overwhelming number of negative reviews that report the exact same issues I experienced. Despite this, I was charged over R1,500 for accommodation that was completely misrepresented and did not meet the advertised standards. The owner has verbally confirmed via voice notes that I would be refunded, which strongly suggests an attempt to avoid written accountability. I categorically confirm that I only stayed for the night of the 24th and checked out as early as possible on the 25th due to the unacceptable conditions. The complete lack of support, accountability, and urgency from Booking.com is shocking and unacceptable. This level of service reflects a total disregard for customer satisfaction and consumer rights. I am demanding an immediate refund and a proper resolution to this matter. Failure to address this promptly will leave me no choice but to escalate this issue further.