WAITING FOR REFUND BAD SERVICE

booked accommodation for the 18th December with a no charge cancellation fee valid until 3rd December. I cancelled the accommodation on the 19th October and it is now 26 days since I have done so and they still have not paid my refund in spite of the 15 - 20 days refund policy.<br> [URL Removed] are now in breach as it is 26 days later and they have not provided any correspondence or proof of payment .<br> I have contacted them and requested in three instances my refund and proof of payment, I requested it on the 4th and 7th and 11th November.<br> I find the delay and the conduct totally unacceptable and the delay unessasary why should I have to wait.<br> Does anyone know how I can complain and what regulators manage the abuse I am experiencing.