DP
Danny P
1 reviews | Active since Dec 2024
13 Dec 2024, 15:47
Vet your service providers
I’m really disappointed in the fact that booking.com and them not vetting their service providers,I travelled with a patient that is on dialysis who travelled all the way from Zimbabwe to South Africa after making the booking only to be told upon arrival that the service provider hasn’t been operating for almost a year,this is a young lady that is very sickly and has no relatives in South Africa and now is being told to wait for 7 to 12 working days for a refund and has been let to sleep in the streets in a foreign country,booking.com must come with a solution to vet their service providers,what going to happen to the young lady now that she’s in the streets
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Danny P's updateReviewer Update
13 Dec 2024, 21:27Still disappointed the same young lady has tried once again to book once again with booking.com hasn’t managed to really vet their service providers properly,the young lady managed to book once again online and when she got to the place she was told that they are no longer providing accommodation for almost a year,she then called them again and has been told to wait once again for another 7 to 12 days for a refund instead of assisting her to get the accommodation now i have no ways of assisting the lady and I am afraid to leave her in the streets at night alone
DP
Danny P's update13 Dec 2024, 21:27
Reviewer Update
Still disappointed the same young lady has tried once again to book once again with booking.com hasn’t managed to really vet their service providers properly,the young lady managed to book once again online and when she got to the place she was told that they are no longer providing accommodation for almost a year,she then called them again and has been told to wait once again for another 7 to 12 days for a refund instead of assisting her to get the accommodation now i have no ways of assisting the lady and I am afraid to leave her in the streets at night alone