Very bad experience

Be aware! This Company is *************. In March I’ve booked a hotel room in Durban for myself and my wife. Upon arrival the hotel’s front desk informed me that they haven’t received a booking for us from Booking.com. After some phone calls to Booking.com I was eventually informed that they were unable to assist and referred me to another hotel (at double the original price of the original). However I took a chance at the original hotel’s reception and to my surprise they informed me that they do have a room available (with a see view). The bad part of this is that to date I haven’t received any refund from them or any response from their side. The sad thing is that this is the second time this has happened. About 4 years ago basically the same thing happened and I have also lost the money I have paid when I made the reservation. I will never make use of Booking.com again and will not recommend them to anyone unless they want to loose their money.