Useless service Booking.com

I booked a holiday with my family and kids and youngest kid being 2 years old with all family members being 11, I booked on time to cape town from 24-29 December where i got booking confirmation and a day before followed up with booking.com and was assured all is in order and guess what we flew from joburg when we got there 17:00 to the address of the hotel it was not even a hotel and i called booking.com who in turn took em from pillar to post until 20:00 where now my kids and everyone was frustrated and had to make alternative means. They keep sending me stupid emails to rate their service yet they left me and my family on the streets and nogal call centers are in foreign countries which makes it even more difficult to communicate, I spend in excess of R1000 in airtime being kept on hold. This company has ******* services and they need to be terminated from trading in South Africa as they do not even take responsibility for they mistakes and they kept sending useless accommodation of half the price i booked and dumb accommodation of 1 star for me to choose from and i should pay then they will refund me when i send them an invoice. I imagine had i not have the means to provide alternative accommodation what would have happen to my family and my kids on the streets. I would this escalated to DTI department to deregister this people from doing business in South Africa as they are misrepresenting and misleading people with their bookings. THESE PEOPLE MUST BE STOPPED.