Useless & poor customer service! DO NOT USE

We are currently in Bali, I booked Accomodation on the Gili island of Trawangan, just before climbing on the ferry the Indonesian government announced these islands would be quarantined for two weeks. (Coronavirus) I paid in full on 15 March. I requested cancellation And my whole amount was forfeited. I have still had no response from them. I have Used booking.com for a few years now. This is *****ING and absolutely poor customer service. DO NOT use them if you may need a refund. My advice to future travelers still using this website - Always choose free cancellation and pay at the property! Air BNB is offering a full refund to its customers in light of the Coronavirus outbreak, why can’t booking.com do the same???? I won’t be using this service again!