Urgent Complaint: Overdue Refund for Cancelled Flight-Booking Ref NJYARL

Good day,

I am extremely frustrated to be writing this email, as I am still awaiting a refund for a flight ticket purchased via Booking.com and cancelled on 13 December.

At the time of cancellation, I was clearly advised that the refund would be processed within 10–15 working days. That timeframe has long since passed, yet I have received neither the refund nor any meaningful communication explaining the delay.

This lack of follow-up and accountability is unacceptable. I have now been without my funds for an unreasonable period of time, despite having comp**** fully with the cancellation process.

I require immediate clarification on:

The current status of my refund, and

The exact date on which the funds will be credited back to my account.