Untrustable

Hi there I did a booking with Booking.com for accommodation at the Precious Paradise Ushaka in June. It was from the 25th of June 2024 to 28th June 2024. The accommodation was terrible not clean Toilet was dirty Place smelt dusty and damp. I contacted Book.com immediately and let them know that we could not stay there the place was not what we promised please do not pay them because we had to find alternate accommodation. They told me 3 days later that Precious Paradise Ushaka got paid. I must contact the Hotel but when I phoned the Precious Paradise Ushaka the lady insisted she did not receive the money. To this day I have not been refunded. I think that is very unfair as it was not my fault. So please I need my money back Thank you But to this day I got