Unsatisfied customer

On a rival at our accommodation,we were advised by our host that booking.com has cancelled their agreement and their place is not up for holiday accommodation.I immediately attempted to contact booking.com,as we needed assistance herein, but AI was of no help. I lodged an complaint as per their procedure on the app on the 27th December 2025; but to date no response from them or refund.

I recommend that people do not make use of this platform, as they are not there to give a service to the public and that they make themselves in breach of the Consumer Act.

Their failure to ensure that alternative accommodation was to be arrange reflects their service delivery.