Unsatisfied client

I would like to Express my disappointment from Booking.com’s unsatisfactory level of Service. I have expected much more from a well established Company of their standard, unfortunately, I cannot help but submit this complaint hoping a fast and adequate resolution.

On the 26th of September 2019 I made a booking and paid fully for 2 nights at NeverToforget Birds Haven, Confirmation Number *** for 5 to 7 October 2019 (as showed it was available) which later I received correspondence confirming my booking. However, in the morning of the 27th September 2019 after the payments, I then received an Email requesting me to cancel my booking as they no longer have a room available, bearing in mind that this happened after confirmation and payment has been made.

Due to pressure of time as I'm attending a funeral on the above mentioned dates I opted to look for another accommodation, what was more disappointing was when I was told I can only receive my refund after 10 working days.

That alone is so inconvenient for me as I work on budget, I have made enquiries from other destinations which confirmed availability but an advanced booking fee is needed for assurance.

I pleaded to the Management to consider my refunding me within 3 days as I only need that money to use for booking noting that I have not canceled the booking on my terms but was requested by their company due to poor Administration.

I hope they agree with me that this is not acceptable under any circumstances. I trust that they will deal with this issue in a top urgent fashion. I also trust that they will do the necessary precautions to prevent such incidents in the future.

Regards, Mr Olwethu Nesi