Unpleasant experience with Booking.com

On the 5th Dec 2023, I made my booking (Dec 28 - Jan 3) at Palm Ridge Holiday Home via Booking.com. I chose Palm Ridge because of the beautiful pictures that were posted by Booking.com on their website. Upon arrival and a so much anticipated check-in, I found a very ***** and delapidated structure, with a scary gentleman standing outside. He confirmed the address but mentioned that he doesn't provide accommodation and he has no business with Booking.com. I had to leave I struggled to get hold of Booking.com and when I eventually did, they apologised and promised to get me an alternative accommodation. At that point, I had lost my faith in them. All this after after driving for 7 hours. They agreed to cancel the booking without charges and confirmed that the owner of Palm Ridge has been out of the game due to renovations scheduled. I looked for another accommodation and had to go from one hotel to another. Mind you, I had to fork out almost R6000 cash, while awaiting a refund from Booking.com. I have engaged them on several occasions now but I still haven't received my money. All I get are apologies, promises and lies. I will appreciate all the help so tha I can ultimately get my money back. I am sharing my experience so that people can make informed decisions.