Unjust Refusal to Refund for System Error - Booking.com

I recently booked accommodation through Booking.com. Shortly after confirming the booking, I received a system error message indicating that there had been a mistake and that I would be refunded within 24 hours. The message also stated I should rebook the accommodation, which I did. However, after 24 hours, no refund was processed.

I reached out to Booking.com to resolve this issue, but was instead directed to the non-refundable policy. I never cancelled or failed to attend the accommodation—it was a system error entirely out of my control. Despite this, Booking.com refuses to refund the amount I was promised.

This experience has caused me to lose all trust in Booking.com’s services. I expect them to acknowledge the system error and process my refund promptly.

I would appreciate it if this issue is rectified as soon as possible.