Unhelpfull customer service. No Credibility.

AWARENESS POST. According to hellopeter : Whether telephonic or digital, there are golden rules that inform how a brand or business should treat your complaint and (more importantly) how they should treat you. We filed a serious complaint to Booking. Com about money being accepted by them, although the business we used for accomodation don't make use of booking.com anymore, resulting in us left with no accomodation and vacation money. They had a very unprofessional and bad response to our complaine 1. They never said sorry. 2.They leave us hanging for 3 DAYS!!!! 3.They're rude plus ***istic. 4. They played pass-the - parcel.. Sending you from one operator to another. According to hellopeter's customer complaned conduct, they broke 4/6 goldens rules!!!!! when responding to a customer complaint. Nervermind the fact of our inconvenience of waiting 6to 12 days for our money to be reflected in our bank accounts. R3800!!