************* / UNHELPFUL / DEFINITELY not worth the commission they receive!!!!

Can I not give 0 stars??? I am a mother of two boys. I made a booking in the beginning of the year already to take my boys to the beach. They haven't been there is years!!!! I made the booking wayyyyy in advance to get the best prices because my budget only allows a little. This week I sent a message to bookings.com that I just want to make sure everything is still in order. Next moment I get a notification from the owner... Sorry we are unable to accommodate you in that time, we are fully booked!!! WHATTTTTT???? I had a confirmed booking!! So I contacted bookings.com directly to try and find out how this happened. The responded with alternative accommodation but get this, it is twice the price! I quickly let them know of my disappointment and concerns and the responded they will help me. I felt relieved knowing the actually do have valued supported, just to right from there on be ignored. I have not heard a word from them again. I now have to tell my children sorry but we can not go on holiday anymore after they were planning for it from the beginning of the year!! NICE BOOKINGS.COM - what a way to crush a dream!!!