Unhappy customer

Hello Peter. I am writing on behalf My friend he booked accommodation on booking. Com early this year. The visit was supposed to happened in March unfortunately didn't happened because of the pandemic. I was send emails from level 3 to change the dates for next however the issue is not resolved. We going back and forth bookings says Agoda is responsible for the booking and Agoda is pointing at Booking. My friend is planning to go on vation in January. Your help will be highly appreciated.

NOKWANDA