Unhappy client

I want to register my dissatisfaction with the handling of my case (Confirmation number ***)

On the (4th December 2024) I paid R3816.46 for my accommodation to Lesotho (The Clan Guest house) as I always use bookings.com as a reliable agent for all my vacation.

On the (19th December2024) It came to my attention that it was a ****, I immediately contacted booking.com call centre and my bank for assistance, of which their agent ( Asmaa S) was very helpful). They asked me to send one of the documents -screenshot of your online bank statement or account -A scan of your official bank statement An image of your official bank statement Of which i did. They also confirmed that their website was hacked, but they assured me that I'll be assisted.

However, it has been more than 3 weeks now with no communication from booking.com side, even though my emails are no longer being responded to.

I feel this is unacceptable after being assured of the help, and I had no reason to doubt bookings.com's credibility because I've been using it for a very long time

I'll appreciate a swift help to this email and assistance in my case.

Yours faithful Nonhlanhla Mosia