unhappy client

Good day I would like to know if hello Peter could help me to get my 50% deposit or a % of the deposit back that was paid to Booking.com for reservations at Eden on the Bay. I have cancelled the booking due to the uncer*****y of the COVID 19 virus. Emails and call were made to both booking.com and Eden on the Bay. But Eden on the Bay refused to pay back a % or the full refund.

Thank you