Unforeseen but worked out.

I had recently booked a 3 sleeper in Cape Town and arrived late at night for check-in.

After arriving we noticed a pesticide issue in the home and were only able to inform the host - who wanted to credit for the remainder of the nights only.

I contacted booking.com to bring them up to speed and they stated that the process is that they had to call the host to request a credit. After insisting on a refund Booking. com ensured that the Host was in agreement and confirmed with me over the call and via email that I would receive a FULL REFUND.

I WAS REALLY PLEASED THAT THEY HAD DONE THIS!!! EVEN THOUGH I HAD TO FIND ANOTHER PLACE IT ALL WORKED OUT.