Umuzi Guest House Shady Business Practices

The incident was nothing short of ******** & blatant dealing in bad faith. We had made a booking via Booking.com for a two-night stay for two adults. Upon completing the booking, an SMS was sent to us to confirm everything, only the SMS had logged the reservation as a booking for one adult. After raising the misunderstanding with a woman by the name of Cindy Blanco, who works at the guest house, she informed us that the price given to us was for indeed one guest. She asked us to make a deposit just to confirm the booking, we asked her to send us the accurate quote for two adults, so we could just pay the full amount at once. She refused/neglected to send us that quote for over a week. As our travel date was drawing nearer, we made a deposit of R1 000 to show intent & confirm the booking. Immediately after that payment was made, she acknowledged having received the money, however, only then did she tell us what the revised cost for two adults was. Which was too high for us to pay, & seeing that it was such short notice, we couldn't afford to pay that amount in time. When we expressed this to her, she refused to acknowledge any fault on her side, and told us that the only refund she could give us would be to the amount of R136. We raised an option of possibly postponing the booking, so as to allow us a little time to pay the amount for two people - she blatantly ignored us on that too. With her ignoring our messages from that point, we could not resolve the issue any further.