*****ulent,****ming and disrespectful behaviour booking.com

I am very angry at this point, I made a booking on Monday at StayEasy Maputo for a business trip to Maputo via booking.com, they sent all booking confirmation information via email. I have been messaging with the hotel on the booking.com platform since but to my surprise yesterday I received a message from the hotel stating that there was an error with my booking confirmation and I have to rebook again, meaning I had to do all the process of putting in details and card details as well. Just after the whole process, money started leaving the account. Mind you this money was double what was supposed to be charged on the card, the didn’t leave in on transaction but atleast 4 of them all at once. I immediately called the property asking why is so much money leaving the account and all they could say is they haven’t charged anything to my booking and that my booking is definitely confirmed on their side and I should contact my bank immediately to dispute the charges. There’s nothing they can do. Okay I call booking.com directly I explain to them exactly what happened on their platform that I have been using all these years and all they could say to me is it seems like it’s a *****ulent transaction and that the hotel was somehow hacked in their system. Now I’m told to send them proof of bank statement of the charges and the dispute declined letter from the bank. The bank couldn’t assist me because the money already left the account. Since morning it has been nothing but a back and forth about my refund and now when I try to contact booking.com customer service as soon as they hear my name they end the calls. I’m so mad and angry at this point because clearly they are running a ****ming business that they can’t even handle the clients when things like this happen. Im definitely not taking this lightly. I want that money booking.com back into my account. And your agents are very rude and disrespectful. I even asked to escalate this issue I was told that there is no way. Let’s see if there’s no way indeed.