Trash service by Booking.com and Pelican apartments (Durban)

Highly disappointed with @bookingcom and Pelican Apartments, Durban.

I strongly urge anyone visiting Durban to AVOID Pelican Apartments. The owner is rude, dismissive, and unprofessional. Here’s what happened:

1️⃣ The property was NOT as advertised. After booking, we were informed that it was under renovation—a detail withheld until after payment. Had we known earlier, we would’ve chosen another place. 2️⃣ The service was appalling. The owner gave conflicting information, was unhelpful, and made me feel like they were doing me a favor for services I paid for. 3️⃣ We cancelled at the gate after failed attempts to resolve the issues. The property manager promised a refund within 7–14 days, but Booking.com is now hiding behind their policies to deny it.

This experience feels like a deliberate attempt to deceive clients. Don’t risk your money or peace of mind here!!!