Think twice

We booked a property two months in advance for a trip from SA to the UK. When we arrived we were told the room isn't available.

We then booked another property through Booking.com in order to have somewhere to sleep the evening, when we arrived we were told that they were fully booked.

Booking.com however deducted the full amount for the accommodation that was fully booked. All we require is a refund for the accommodation,, however it seems that this is wishful thinking.