They took double payment and refuse to reimburse.

Payment was taken out of my account twice, after sending 30 emails and spending an hour on the phone Booking.com still insists that I made two bookings at the exact same time for the same person for the same night, and refuses to refund me for their mistake. Absolutely appalling that this ***** has to get rich over ****ming hard working young women booking budget accommodation. Hope he chokes on his money!