They play the blame game

Here is my exchange with customer service: I PAID ONLINE WHEN I BOOKED A GIFT OF A HOTEL FOR A NEW BRIDE AND GROOM AND SONESTA CHARGED THEIR!! CREDIT CARD THAT THEY ASKED FOR FOR INCIDENTALS!!! THIS WAS A GIFT AND YOU CHARGED THE GROOM!!! I AM MORTIFIED AND EMBARRASSED!! WHY WOULD BOOKING.COM TAKE MY DEBIT CARD NUMBER AND THEN CHARGE THEM!!!! RIDICULOUS! BEYOND ANGRY!!

Haithem Y. from Customer Service I am very sorry to hear about this, I will look further into it. As far as I can see, the payment of this booking is managed by the property and not booking.com.

I'VE CHECKED WITH SONESTA THEY SAID IT'S YOUR FAULT. THAT'S YOUR ANSWER?! SO WHY DID I USE BOOKING.COM?! I WILL MAKE SURE THIS BLAME GAME IS SPREAD TO ANYWHERE I CAN FIND TO SPREAD IT. I WOULD BE ASHAMED THAT THAT IS BOOKING.COM'S ANSWER!