THEY DONT REFUND CUSTOMERS FOR CANCELLED BOOKINGS

Please do not use booking.com.... We had booked for an accommodation in Cape Town through them, the owner notified us immediately that it was already booked. This was in February 2019 when we made the payment to booking.com and we have not been refunded until now. It has been more than 2 years being sent from pillar to post by their customer service team even though we sent all the information they requested from us. PATHETIC!!!!!!!!! ********!!!!!