They did respond to my issues

Hi Genesis,

I want to sincerely apologize for the cancellation of your reservation, booking number *** at Inani Hotel Morning Star, when your primary intention was merely to correct the dates. I understand how this situation can be frustrating, and I am committed to assisting you in resolving this matter.

I reached out to the property on your behalf to discuss rearranging the reservation but, unfortunately, was unable to get through as the calls were not answered.

To move forward, I will be sending an email to the property, explaining the reason for the cancellation and requesting an exemption to see if they can still honor your reservation, given that it has been paid for.

In the event that the property is unable to accommodate you, we will endeavor to obtain a waiver for the cancellation fee so that you are able to receive a full refund.

Rest assured, we are prioritizing this situation and will keep you updated with any developments as soon as we receive a response.

Once again, I apologize for the inconvenience this may have caused and thank you for your understanding and patience as we work towards a favorable resolution. I m still waiting for my answer from both businesses but they haven't provided them. I had to book some where for accommodation again.