THEY ARE MESSED UP!

ITS BEEN A MONTH NOW SINCE THEY TOLD ME MY REFUND IS COMING. THEY ARE NOW TELLING ME I MUST CONTACT MY BANK AND THEY CONFIRMED THAT THEY HAVE NOT RECEIVED ANYTHING FROM BOOKING.COM. THEY ARE ****MERS. IM BEYOND ****ED BECAUSE THERE’S NO WAY THEY CAN DO ALL OF US LIKE THIS. I WANT MY MONEY BACK!