Theifs and inconsiderate

I was making a booking for this coming weekend, a payment went through, however, I received the below message. Your recent booking at Luxury Suites on Santorini failed due to a system delay, and you have options to re-book for the same price or receive a refund within 7-12 days if the accommodation is still available.

I tried to re-book, but I did not win. Unfortunately, I cannot wait 7-12 days for the refund as I am traveling for a funeral and I do not have any other means of accommodation or making another booking. Please generate a voucher for me so I can make another booking, as I really need this booking for the weekend. It's January, I do not have money, and no one can budget for a funeral.

Also, believe that your system is flawd you cannot always request a booking ID when sending communication, because each case is different. For instance, in my case, I did not receive a reservation number because the booking did not go through. Now I had to use an old booking reservation just to get through.