Theft and **** by booking.com

I went on.booking.com website view hotels in my price range for Durban. It was my first time in Durban so was not fami**** to the areas. I paid for a hotel called Precious Paradise Ushaka for 3 nights. The 8th to the 11feb 2026. The pictures advertised on booking.com was beautiful the area and facility. I decided to go early the morning at 11amon the 8th as I was not fami**** with area and was hoping to ask them If I could check in early instead of 2pm. I arrived at facility and was so disappointed infact not even disappointed I felt afraid.. the place was not as advertised on booking.com it was a complete slum. No telephone no reception walkin. Some makeshift of a desk with a foreigner from nigeria .The male who hardly understandstood what I was asking him. The place was a complete let down nothing like that was posted on booking.com. I immediately wanted my money back as I was not going to sleep at this place.. My hairs on my body raised up immediately as I walked into this place .. that feeling when u get when something is not right. The guy at the desk said no cancelations I shud call booking.com. Booking.com says I shud call the Hotel for the cancelation. The more I explain to booking.com this is not a Hotel. I dont know what you advertised but this is nothing neat to what I paid for.. Latter of the story after several calls to booking.com and the what's app no of this Precious paradise ushaka 16th February 2026 still no refund or a portion of the money spent for this slum of place which I did not check into on the 8th feb. I had to get other accommodation .. I am disappointed in the service of Booking.com for taking my money immediately after Booking and when I called them 2 hours later to cancel this Booking and find me other suitable accommodation or a refund they could not assist me instead of giving my grief the entire time. Will not recommend Booking.com to anyone. Rather use other platforms when finding accommodation.