Thanks for Ruining my holiday

Booking.com I would like to thank you for the extra expenses, stress, waste of time and ruining my cirst holiday in 3 years. You accept no responsibility and blame the venues that you represent when over booking guests.

A 4000km road trip with my girlfriend and 3 places booked. The night before we leave from JHB I get told the you over booked me at my first stop. I add anothed 150km to my first day of holiday to my new accommodation that i had to find as you do not answer phones or emails in December.

Early evening we arrive at our first stop and you notify me that my Capetown accommodation is over booked, THAT I PAID YOU IN FULL FOR. You reccomend another spot, i book it and PAY AGAIN IN FULL. The following morning I get another message from you to day that is over booked aswell. At this point my patience is minimal. After 2 phone calls and R120 of air time i speak to a lady who will not pass me on to a supervisor. She assures me that she will call back with a new guarenteed booking in 5 minutes. We depart with a large chuck of our holiday monry in your bank account but no place to stay. After an hour in the car to capetown, for the first time, with nowhere to stay, we again beging to scour the internet for a place to stay. We find one and book. 8 hours layer we arrive at the place that we found amd check in. I finally get a call from you guys. The guy on the phone apologized for the service and tells me i will be without mu holifay money until after my holiday and he cannot offer a voucher or anything to assist us and it is not booking.com's fault but all 3 properties, yet the money sits in your account. So our long awaited holiday to the cape was now done without a nice dinner to celebrate, without our robin island tour and without the money to spoil my girl. I had these problems with you when i had a venue, my mother business has these problems with you and now my persoanl life.