Terrible Support, Double Bookings, Cancellations of Guest stay while staying there. We are Cancelling booking.com

The WORST support and honestly the most confusing and "buggy" website we have dealt with. We are developers and cringe having to work with bookings here. Other OTAS are much easier and their support is much better.

We have had a support ticket open for 2 months now. No help. Opened other support tickets and get called from people who dont understand English too well and can never really help solve the problem

A booking was made and during the guests stay, the guest "changed" their booking to later dates and the price is going to change. We spent a total of 5,45 hours trying to call support, wait for call backs, trying to resolve this. Booking.com support says its impossible to change the dates during a booking but here we were.

I then declined the " change" and then get sent message from booking.com support AND and phone call to say that we will have to pay to relocate the guest as they cant stay at our place. THIS IS WHILE THE CUSTOMER HAS AND IS ALREADY STAYING AT THE PLACE?!?!?

Its utter madness. I have a seriously sore neck and headache and this was exclusively due to Booking.com support. I have since found how to cancel our listing and will be continuing with AirBNB, Trip Advisor and anywhere else but this.

Its been the most ********** experience ever, Sies on you booking.com