Terrible Service from Booking.com

Booked an accommodation at 35 Pearce Crescent Gonubie, East London, via Booking.com for the weekend of 18 - 20 November 2022 on the 17th November 2022.

When choosing the accommodation, there was no contact details available. Only after payment was made in full and confirmation of booking was received, were contact details made available.

We immediately phoned the accommodation owner in order to ensure that booking was in order as we would be traveling from Port Elizabeth to East London. The owner then informed us that she cannot understand how the booking went through, when she had no availability for these dates. She then said that we should cancel the booking and that she will also on her side confirm that she had no availability. We are greatful for the speedy advice that she gave us in this regard.

We canceled the booking immediately after the phone call, making it clear that we are not willing to pay any cancelation fees as the mistake was not on our side, but on theirs. We then received an email stating that the cancelation had gone through, and that refund will be made within 7 - 10 days.

Today will be day 18! There had been absolutely no communication or payments from either booking.com or 35 Pearce Crescent.

All I want is my money back as the fault clearly lies with them.