Terrible service by booking.com / Lagoon facing 2bed at the Blyde ( Tafoola)

I made a booking at lagoon facing 2bed at the Blyde via booking.com R8505 for 3 nights. I was driving from polokwane, at around 6pm the accommodation owner called to say the apartment we booked had a pipe burst so we can’t access the apartment but he can give us an alternative one which he promised was of the same standard and value as the one we had booked , he sent pictures ( which were not even from the apartment) . When we got to the place, what we found was very traumatising. Panties in the kitchen cupboards , fridge leaking water , no couch, curtains torn , lights not working , bedsheets and mattress base with bloodstains.

The pictures on the website were very *********, the owner was not even remorseful. We were denied our refund of 8500 and had to go look for an alternative place at 10pm with a 1 year old child .

We are very disappointed that booking.com allows such things and all they could do was refund us 1200 which is not even a quarter of what we lost