TERRIBLE CUSTOMER SERVICE

TERRIBLE CUSTOMER SERVICE

Whilst booking accommodation for our wedding in South Africa we made use of Booking.com. One of the suggested places of accommodation from the venue was a place by the name of "Olive Hill", we then used Booking.com to make to booking due to the fact that we thought we would have a safer transaction and have more trustworthy and accountable experience... How wrong we were!!!

When we searched for Olive Hill nearby to us on Booking.com, Booking.com suggested "The Olive Hill Guesthouse" in Portugal instead of suggesting the Olive Hill in South Africa (both are actually on the website). We ended up booking the first option (supposed to be the closer option). We booked for 8 guests and so expected it to be expensive and so it was...

Only later did we realize that the booking had been made for the wrong Olive Hill!! A price of 437 euros!

We urgently cancelled the booking, and tried to contact The Olive Hill Guesthouse for a refund. We made an urgent plea to booking.com to also help us with a refund (there was still time). We received no help from Booking.com!! We heard nothing from The Olive Hill Guesthouse after repeated messages and attempts to contact!! And Booking.com also only rep**** once telling us to contact The Olive Hill Guesthouse, but gave us no assistance in forcing The Olive Hill Guesthouse to reply to us or any form of dispute discussion or remediation!!

This is the fault of Booking.com suggesting an accommodation halfway around the world instead of the accommodation 20km from where we live!! Secondly we received NO HELP or dispute assistance from booking.com!!