Tax evasion

Booking.com customer service does not resolve issues or respond. Repeatedly we check the boxes for require an invoice as well as fill in the business information. We as a business require tax invoices for our stay or there are compliance issues with the accountant or SARS VAT returns. Legally Booking.com or their partners may not refuse providing a tax invoice, when requested (Which we have on the platform, customer services and the partners). We book through the platform and request these items repeatedly and get the same useless outcome. We will be sending through a formal complaint to SARS. I would suggest businesses beware.