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Onel L
1 reviews | Active since Jan 2025
19 May 2025, 14:34
System based on selfish outcomes
Reserved a room paid on booking.com and they refused to issue a full refund and yet the property is the one that cancelled one hour before checking in. the guest was just coming off a flight and was left helpless. Property told them to proceed with refund as the client needed the money to book another room and they left the guest helpless. Based on the consumers act the charges should dealt with between them and the property not from the clients refund. This was so ruthless of them and imagine how many innocent people have been ****** of their monies and left. This is pathetic and lawsuit should be filed against them. their decisions are based on automated systems that are designed to avoid losses on their end we cannot rely on bots for compassion and reasoning. The victims should unite to get answers and shut the website down until there is justice and fair resolution.
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Onel L's updateReviewer Update
19 May 2025, 15:17Informed of a plumbing issue 15 minutes before check-in.. anyway After numerous calls to their support explaining that I as a client have a right to a full refund as I did not cancel, the one assistant ensured I would get a full refund and I asked twice to make sure I heard correctly, then after the call, I receive an email stating "as communicated before you are only entitled to a partial refund"-the refund they want to issue is 1/7 of the fraction amount. Leaving us at a loss of almost 85%, it is ******* and Unbelievable. Not only that, as we had to pay for another accommodation in a state of desperation and that is money we did not budget for. I guess solving it amicably is not an option for this company. We have to now forcefully request chargebacks from the banks and file law suits with the consumer protection act as this feels like a ***** system being run with no consideration for the clients loss.
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Onel L's update19 May 2025, 15:17
Reviewer Update
Informed of a plumbing issue 15 minutes before check-in.. anyway After numerous calls to their support explaining that I as a client have a right to a full refund as I did not cancel, the one assistant ensured I would get a full refund and I asked twice to make sure I heard correctly, then after the call, I receive an email stating "as communicated before you are only entitled to a partial refund"-the refund they want to issue is 1/7 of the fraction amount. Leaving us at a loss of almost 85%, it is ******* and Unbelievable. Not only that, as we had to pay for another accommodation in a state of desperation and that is money we did not budget for. I guess solving it amicably is not an option for this company. We have to now forcefully request chargebacks from the banks and file law suits with the consumer protection act as this feels like a ***** system being run with no consideration for the clients loss.