Support helpline +1(8)(3)(3)(2)(O)(1)(7)(O)(7)(7)________

I had booked my accommodation about 5 days before we arrived at the WEX 1 apartment. On Monday the 8th July my wife and I arrived at the WEX 1 apartment around 12:15AM due to us having to pack up our home as we are emigrating to the UK in a few weeks and were going to be in Durban with her family for the next week or so and only flew out on Wednesday the 10th of July. On arrival, we were greeted by a security guard at the front desk who had no clue who we were, or had any clue if we even had a booking and couldn’t do anything until we showed him our booking email. I was able to give him the room number and the person we had booked with, and still, it wasn’t enough. My phone had died as I got out of our Uber and couldn’t access my emails via my laptop or wife's phone due to security steps that needed my phone active. Eventually, I was able to charge my phone to 1% with the guard's charger and then showed him the email. Finally, at around 12:40AM We were then handed the keys and started to wrangle all of our luggage towards our room. With our room in sight, I asked my wife to go ahead and open the door.