STILL NOT REFUNDED!!!! Booking.com is not a trustable platform.

I booked accommodation through booking.com in Turkey. 2 Days before our flight I received and message through booking.com from the hotel (In Pera Hotel) indicating that they cannot accommodate us anymore due to water leakage in the rooms.

We had to book other accommodation in a rush due this inconvenience.

The booking was automatically cancelled on the 10/09 and still no word of refund. Booking.com indicated that payment was made directly to the hotel and that I must get the refund from the hotel. This is unacceptable. I book via Booking.com for a reason, as such to protect me from ****s! And now Booking.com is making the refund my problem. Someone from Barcelona did call and tried to help, but no further response. I trusted the platform, but it seems that they have **** accommodation on their website, and they are making the refund the clients problem.

There is no contact number or email address that you can

Can you please just refund me and sort it out with the Hotel?