*****ing from clients

Hi there,

I made a booking via Booking.com at Signature Lux Hotel and had a special request which they rejected. I then cancelled the booking as they could not accomodate me. My girlfriend just informed me that they took money off her bank account. This is completely unfair and unacceptable as they rejected my request and due to their poot service I was forced to cancel. They have charged us for canceling a booking which they could not accomodate. Not sure how you managed to debit her card or where you retrieved the details from as we never submitted it. Booking.com offered no assistance and provided extremely poor service and support. They customer service agent's name is Edip M.