Sies man!!!

Well i book 2 weeks ago on booking.com,everything was paid and confirmed. Well toda,a day before i am supposed to booked in,i was send an email the play was tripled book!!okay spoke to the owner of the apartment he apologize and said that its yours problem!ive been on the phone for 2 hours,still going,phone calls get dropped or hold for extended periods!your customers service is poor at its best!i wanted to give no star ,but that was not an option.