Shockingly Poor Service

<p>I called booking.com ( ********** ) to query a debit that was not authorised. I held on their lines for 10 minutes before I got through to a consultant. She said her name was Diane (which I dont believe to be true as she had given me a different name during the course of the call) and refused to assist. I asked her to speak with a manager or her supervisor - she continued to be codecending and unhelpful by saying her managers are all over the world.</p> <p> </p> <p>She then made me hold for a further 10min while she went to get a manager(which she never did)</p> <p>She didn't offer a reference for the call, but said that she's based in the London office. </p> <p> </p> <p>At it stands, I've recieved no help and the funds are still reserved by this company.</p> <p> </p> <p>I trust this will reach the relevant parties and this matter will be prioritised.</p> <p> </p> <p>I'm disgusted by the utter lack of professionalism in this organization and will surely never make use of this platform in future.</p> <p> </p> <p>Regards,</p> <p> </p>